Domain Property Advocates | Buyer Advocates | Vendor Advocates | Property Management | Lease & Rent | Makeovers

Tenant testimonials

If you have ever completed a transaction with real estate before, you may have discovered the process can be full of empty promises and unrealistic expectations, leaving you feeling disappointed and disillusioned.

Our clients do not experience any of the above.

“Thank you for your brilliant and very personal service! I have never been a tenant in a rental property that has been managed so well.”
Jennifer Paul

“I sincerely thank you for the always wonderful communication and service I have received via yourselves in the past few years. I shall greatly miss the personal touch you ladies make, making me feel like a real person, not just a number”
Celine Hartigan

“I’d just like to say on behalf of all of us at Cotham Rd, that out of all the property managers we have all had in the past, you are by far the best we have ever had (and Joe and i have been renting for about 7 years now)!
Most of them tend to only look after the landlords needs and forget about the tenants...with the exception of missing rent money but you are the exception to the rule.
Thanks you very much for all of you help and support since taking over management of the property, it has been much appreciated.”
Carla La Bozzetta

“I am very frustrated by the lack of communication from the general property managers I have encountered in the three places I have applied for in the last two weeks... I feel so lucky in the time that I've been affiliated with MDRE/domain advocates that you actually care, and have been super! (so thankyou!).”
Celine Hartigan

“I just wanted to send you a quick note to let you know how much I appreciate you providing the keys to my apartment last week.
I really appreciate that you took time out on a Sunday to come to my rescue as I would have been in a bit of a pickle otherwise – to say the least. I know it’s not something you would be able to do for everybody and you went out of your way to provide exceptional service, so thank you very much.”
Jodie N

“I would like to take a brief moment to congratulate Domain Property Advocates on the exemplarily customer service displayed by your staff member Andrea Diaz.
Domain took over as property managers on the apartment that I am renting in The Esplanade, St Kilda just a few weeks ago. Since taking over, Andrea has been a delight to deal with and has followed up on every query and concern that I have had, in such a professional and friendly manner that I feel compelled to write and highlight this to her superiors.
Unfortunately I am able to juxtapose her professionalism with what I can only describe as ineptitude by her predecessor at the company from whom the lease was taken over from.
This being said; Andreas willingness to follow up on long outstanding issues having to do with my rental apartment and actually follow up to conclusion on these issues is a great reflection on your company as a whole.
I congratulate Domain and hope that this feedback finds its way to Andrea’s direct superiors who must surely recognise her as being a valuable asset to your company.”
James Morris

“Having rented a combined total of forty years, we have found the service and support offered by Melanie Dennis and her team to be above and beyond any property manager we have ever had.
This level of service has provided us a most pleasant rental experience, allowing us to feel comfortable and secure as tenants.
We wish you all the best and thank you and your team for your ongoing support and professionalism.”
Mandy & Keli

“From the moment I first moved into my rented property, and suspiciously looked at the little package which to my delight ended up to being a house warming gift. I was rather impressed with the service Domain Property Advocates had to offer. I have found their staff members to be polite, warm and to show general concern for their clients.
Nicole was my property manager; I personally would like to thank Nicole myself for all her hard work. I work in real estate myself and know how difficult it can be at times. Nicole was always extremely well organised, polite, helpful and she should be deemed a rather important asset to the company.”
K Zimanyi

“I would like you to know that I have been most impressed with your company, from the presentation of your services on the net, your personal contact, your follow up, and your help for moving to your clients. I really feel that you make a difference in the real estate sector, and I wish you the best.”
C Jackson

“I would recommend Melanie Dennis Real Estate anytime to anyone! I like the fact that it is a small business and it feels more personal.”
C Dwyer

“I don’t particularly like real estate agents but I have had to rethink my attitude. It is quite apparent that the staff at Melanie Dennis Real Estate enjoys their work and it shows through their professional friendly customer focused ideals. I am more than happy to use your name in conversation and to tell people how happy I am with the level of service I have received so far and am very sure will continue to receive in the future.
I like the energy your company exudes and believe that others probably feel the same way when dealing with your team.
Congratulations – keep up the excellent work!!”
L Greig

“The team at Melanie Dennis Real Estate is on the ball when it comes to service and quick to deal with rental issues.
From the start, I felt secure that I was dealing directly with my representative and that I was not just another number.
I will highly recommend Melanie Dennis Real Estate to anyone I know who is looking to buy or rent.
Your customer service is unique in today’s society – keep up the good work!”
T Ansell

“There is a personal feel to your service and a sense you are trying your best to serve your tenants!”
A English

“I have been renting for many yeast and found most real estate agents to be pushy, not understanding, and inefficient and treat me as an underdog.
I have always done my best to maintain the properties I rent and yet have also been ripped off.
With Melanie Dennis I have been treated efficiently, equally and with respect and understanding.”
L Dal Castello

“We are very happy with Melanie Dennis Real Estate. I wish every real estate agency in Melbourne managed their rental properties with your level of efficiency and professionalism!”
J Donohoe

“Marcelle and I would not hesitate to recommend your services to others. Very helpful operations with lines of communications always open!”
S Goninon

“Melanie Dennis Real Estate stands out from any other agent I have dealt with. From the moment we first made contact regarding one of their rental properties we were given all the information we could require.
As a rental client it was refreshing to be treated as important and precious and this was before we had committed to any agreement with their company.
I recommend Melanie Dennis Real Estate to anyone I meet who is looking for a rental property, as their service is excellent and the personal touch unmatched!”
E Wilson

" We would like to thank both yourself and the landlord for the prompt response in fixing the maintenance problems at our apartment. It was so nice to have these issues resolved, without us having to follow them up, and we really appreciate your assistance. "
Lauren & Darren

"I just wanted to compliment you on the fact that you actually give people the time of day. It's very refreshing especially in the current rental market. Well it had to be said... because of you there is a huge difference between yourself and other agents I have dealt with of late. "
Fadi

But we were so impressed with your'e service that we recommend you to friends that are looking for a rental. Thanks.
A Carlisle

I wanted to thank you, as we did apply for a couple of your properties & were very impressed with the organisation you all showed, emailing us potential properties etc. There aren't many realestate agents in Melbourne that really care that much, so well done to your team.
P Dean

Thanks again so much for responding to my email, unfortunately not many people even give you the time of day, little own respond to emails. I appreciate your professionalism so very much.
M Hughes

I am very impressed with your professionalism and your outstanding commitment to potential rental clients. You leave other real estate agents
way behind. It is a pleasure to be associated with you.
Fiona H

I would certainly like to express my sincere thanks for the lovely bottle of red and frame I received...very much appreciated.A very nice touch indeed! ....if all agents were like you guys the world would certainly be a happier and more professional place!(I have been talking to some of my friends about M.D and just letting them know about the offer of the trailer, wine etc and all were certainly impressed and envious!...you might have some further business down the track from them...).
Again my sincere thanks.
J Nathaniel

Many thanks with everything surrounding our time at 9 Scarborough Place. You've been truly outstanding amongst the world of real estate agents - service etc. has been second to none and it is appreciated.
J King

Thank you for your reply. I commend you on the service I have received from you and your colleagues to date, something that is rare in renters market. I have been very impressed by your various forms of notification and follow up, and will recommend your agency to others in future whether it be renting or buying.
A Gillies

I appreciate you letting me know and for forwarding the information regarding the new property. I would have to say that with the current rentals situation in Melbourne, yourself and your colleagues are some of the most enjoyable and approachable professionals to deal with.
C Selkirk

I have to say it was very good dealing with yourself and your company for this inspection. It is rare to find an estate agent that follows up correspondence so quickly, if at all. This was very refreshing.
Stacey

After dealing with a number of real estate agents over the past few years, I found that none were very helpful and they were all not very professional.
Until I rented through Domain Property Advocates. They made moving so easy (with the courtesy trailer) and the service was great. I have told all of my friends how great they were and I would highly recommend Domain Property Advocates to anyone. The best by far.
David

We popped into ‘new home’ last night - everything is looking great. We were very excited to find our hamper of goodies, thank-you so much! Moving can be quite tiring and we appreciate the extra effort you have made with the hamper and the availability of the trailer.
Looking forward to enjoying the wine and nibbles when we have moved in!
M Robinson

"With reference to the service provided by your firm I commend yourself and your team!! From my initial phone call to Nicole, to the signing of our lease this morning, Nicole has held herself very professionally. Nicole has a very good approach to dealing with people as I think she is aware it is a stressfull time to be moving. It has been an absolute pleasure in dealing with her throughout this process. It has been very smooth and stress free. Luke and I would again like to say a BIG THANK YOU !! to you both."
S Mckenzie

"Just wanted to drop you a line to say it's been a pleasure dealing with you for the past 20 months when renting this property and we're sorry we won't be dealing with you anymore. As you know we moved down from Brisbane really quickly and found that your level of service and commitment to provide quality houses for clients and tenants was outstanding in the Melbourne marketplace - you stood apart from the rest - by a country mile! We would have no hesitation in recommending your services to friends and family who are moving down here. It's been a pleasure and we have really enjoyed dealing with you. Thanks for being so prompt to all our concerns (not that there were many at all!). Best of luck with the future of your company, we wish you every success."
G & H Chippindall

"I wanted to thankyou for your professionalism whilst I was a tenant, you have really been a pleasure to deal with over the past twelve months. Good luck with your continued success in the future."
K Abblitt

"Having been renting for the pass few years, I have noticed common negative feelings towards residential leasing agents, a reputation of being rude, unfriendly and arrogant. However, Nicole Spies from Domain Property Advocates has been the most professional, sincere and helpful property manager I have ever been associated with. Her dedication to services has been exceptional. Well done to the team!"
H Nguyen

"Thank you very much for the fantastic 'welcome' package that was waiting for us on moving day. It was VERY much appreciated (especially the wine & chocolate!)"
J Donohoe & A Mino

"Due to work commitments our family has moved several times. We have found MD Real Estate a very professional agent."
N & C Turner

"Domain Property Advocates stand out from any other agent I have dealt with. From the moment we first made contact regarding one of their rental properties we were given all the information we could require. As a rental client, it was refreshing to be treated as important and precious - and this was before we had committed to any agreement with their company. I recommend MDRE to anyone I meet who is looking for a rental property, as their service is excellent, and the personal touch unmatched."
E Wilson

"We are very happy with dealing with your professional, friendly, always available, very reliable agency."
G & H Chippindall

"Also I wanted to say it was a pleasure talking with Nicole over the phone. She was very nice and helpful, unlike alot of unnamed 'agents' I have spoken to."
S McKenzie

"I just wanted to say that was the best experience I've had with a real estate agent. I felt really at ease and was answering questions that usually would make me wary. After hanging up the phone, the thought that ran through my head was 'Wow, she's good. I wonder if I can work here.' Don't ask me why but yeah. I thought I'll let you know (I've never had the urge to before). Thanks"
J Lee

"It is with pleasure that I provide this testimonial of the professional and friendly service provided to me by Domain Property Advocates.
I am a landlord myself having bought and sold a number of properties over the past 15 years. However, I had not rented for many years and in my dealings with other property managers I had come to expect poor levels of service as a renter.
Therefore, I was extremely surprised to be treated with the high levels of respect and courtesy by Frida Raspa and Melanie Dennis. From the initial viewing of the property through to completing the leasing documentation, moving in and post - move follow up, Frida Raspa and the team proved themselves to be highly professional and Domain Property Advocates a well run organisation.
I have been so thoroughly impressed with Frida Raspa and Melanie Dennis that I intend to transfer my current investment property to their management and I have no hesitation in recommending Domain Property Advocates to both prospective landlords and renters seeking high levels of customer service and professionalism."
Jane

"The moment we walked into the initial inspection of our prospective rental we noticed Domain Property Advocates operates in a much more professional league. The balloons displayed at the front of the house not only makes the house much easier to find but it creates an "easy-going" atmosphere. Melanie and Freda (?) were approachable and friendly on that day and indeed have continued to be so. I recommend Domain Property Advocates to any prospective landlord or vendor who require a reliable and professional outfit to manage their investment property. Keep up the great work! We look forward to our tenant lease with you."
Ms N Jones, Ms T Jones & Ms K Hadley

"I have no hesitation in highly recommending your firm to any prospective tenant or landlord."
G Wall

"Thanks very much for getting back to me and for your positive feedback! I must say the brief experience I've had in dealing with your company has been very impressive, the service is terrific. Keep up the good work!"
P Schroeder

"Domain Property Advocates have provided me with excellent customer service from the moment I first contacted them. I was blown away with their personal approach after dealing with many other real estates who don't seem to care about individuals. The staff are friendly and always willing to help out or offer assistance when needed. Service with a smile! Thanks guys!
Have a great day!"
C Howden

"I appreciated that everyone I have dealt with at Domain Property Advocates have always been extremely helpful and friendly and polite."
K Hermeler

"I wanted to let you know that we found dealing with you a very professional interaction, which is pleasant as a renter, as most agents are not very helpful. If I need to re-leasae any of my proprties, I will definitely consider changing to you.
Thanks again."
D Ward

"I have rented for many years, and have never had the quality and efficiency of service I have had with Domain Property Advocates . Every request was treated as a priority and followed through to completion. The communication was always courteous and professional, and if I owned a rental property, Melanie Dennis would definitely be my agent of choice to handle my property. Melanie, we have really enjoyed living here, and I'm sure the next family will enjoy it too."
S & L Wakelin

"Excellent service especially helping with electricity, phones etc which made our move very easy."
Mr A Niere & Ms J Paul

"I have been renting since I moved out of home which is 21 years ago, and I have to say that Domain Property Advocates is the best I have ever delt with. Melanie and Frida are the 2 most professional and genuine agents I have met."
M Wilson

"This is my 4th rental property and Melanie Dennis is my 4th Real Estate I have dealt with. Melanie Dennis is by far the easiest real estate agent I have dealt with and offers a fantastic customer service."
Mr & Mrs D O'Dwyer

"Thank you so much for all your advise and outstanding service. You have already proved to be the best agent with the best service in Victoria - Believe me I have contacted many in the last month or so!"
Anita H

"I have really enjoyed working with you over the years and watching your business grow...all due to your dedication and personal service (not to mention hard work!). I wish you continued success and thanks for all the help and friendship you have given me."
C Gilbert

"I wanted to let you know that we found dealing with you a very professional interaction, which is pleasant as a renter, as most agents are not very helpful."
D Ward

"1st Class service from Domain Property Advocates."
J Carmody

"Frida is the best property manager / real estate agent we have dealt with in either WA or Vic!"
Dr T Phillips & Dr S Richardson

"We are very satisfied with the service given by our Property Manager. After having a very ordinary one previously it was fantastic to be offered excellent service."
Messrs S Clark, T Davis & L McCallum

"Fantastic service - would recommend you to anyone!"
Ms E Wilson & Mr J Smith

"We would like to say thank you very much for all your help while we were looking for a rental property. Since we started (it has now been a couple of months) we found it to had been very difficult to find a decent place, let alone decent service from property managers and office staff. From the moment we made contact with you about a property, your service was extremely efficient, helpful and professional. And even though we didn't end up renting through Domain Property Advocates, we are very grateful for your great service and wanted to let you know this."
C Smith

"Excellent customer service as well. Previous agents I have dealt with in the past have been very inactive. Really appreciate not only Melanie's initial prompt reply, but also your follow up e-mail. "
J Bird

"And again, I'd like to express my thanks to Frida. I found her to be professional as well as obviously being attuned to what clients require and like. Frida has a down to earth and friendly nature, and if it wasn't for her suggestion, I may never have set my eyes on this apartment!!"
C Hartigan

"I am very impressed with your professionalism and your outstanding commitment to potential rental clients. You leave other real estate agents way behind. It is a pleasure to be associated with you."
F Hills

"Good service needs to remembered, but excellent service and customer orientation needs to not only acknowledged but recommended to others; and I'm certainly happy to do that based on our experience with your team. "
R Wylie

"I found Domain Property Advocates to be by far the most professional and helpful of all the real estate agents I dealt with in my search for a property in the inner Melbourne region. Domain Property Advocates (and the team) were prompt, professional and helpful in all their communications. One of the reasons I chose an apartment through Domain Property Advocates was the assurance I felt that I would be serviced in a professional and helpful manner with Domain Property Advocates providing the service. I highly recommend the services of Domain Property Advocates to anyone looking for a quality real estate agent to deal with. Thank you Domain Property Advocates (and the team) for all the helpful and professional work you have done. "
M Fuller

"My partner Darren and I are fairly dismayed at the really poor attitude of some agencies towards prospective tenants, and your approach immediately sets you apart from the pack. "
B Freeman

"Moving can be quite tiring and we appreciate the extra effort you have made with the hamper and the availability of the trailer. Looking forward to enjoying the wine and nibbles when we have moved in! "
M Robinson

"Thanks so much for your help in organising this property: it's staggering that less than 48 hours ago I didn't even know about Hanslope Avenue, and now it's ours to lease. That's fabulously efficient and a wonderful recommendation for your agency. We have been looking for suitable rental properties for some weeks, and none of the other agents come close to you in terms of efficient and helpful service. "
C Friday

"I must say I am impressed, you are the 'Hardest Working Real Estate Agents' of the real life, :) appreciate your mail after hours, makes a difference!! "
P Lokhande